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      Cookie Policy

      General information

      We use cookies on our website. Cookies are small text files or other storage technologies stored on your computer by your browser. These cookies process certain specific information about you, such as your browser, location data, or in some cases IP address. Cookies contain a so-called cookie ID. A cookie ID is a unique identifier of the cookie. It consists of a character string through which internet pages and servers can be assigned to the specific Internet browser in which the cookie was stored. This allows visited Internet sites and servers to differentiate the individual browser of the data subject from other internet browsers that contain other cookies. A specific internet browser can be recognized and identified using the unique cookie ID.

      Within statutory provisions our company creates user profiles under a pseudonym for the reason of promotion, market research and the customization of our services. You can object to the usage of this data at any time with future effect.

      If necessary, our website may also use cookies from companies with whom we cooperate for the purpose of advertising, analyzing, or improving the features of our website.

      Please refer to the following information for details, in particular for the legal basis and purpose of such third-party collection and processing of data collected through cookies.

      You can refuse the use of cookies by changing the settings on your browser. Likewise, you can use the browser to delete cookies that have already been stored. However, the steps and measures required vary, depending on the browser you use. If you prevent or restrict the installation of cookies, not all of the functions on our site may be fully usable.

      Technical Cookies

      Cookies that are required for the operation of the website and platform, such as settings for the layout or language of the website, do not require the consent of the website user in accordance with Art 6 Para 1 lit a GDPR. These cookies do not process any personal data and only serve the smooth operation of the website.

      Google Analytics

      Zolal has integrated the Google Analytics component (with anonymization function) into this website. Google Analytics is a web analysis service. Web analytics refers to the collection, compilation and evaluation of data on the behavior of visitors to websites. A web analysis service collects data on, among other things, the website from which a data subject arrived on a website (known as the referrer), which subpages of the website are accessed or how often and the length of time for which a subpage was viewed. Web analytics is predominantly used to optimize a website and to perform a cost-benefit analysis of online advertising.

      We only use Google Analytics after we have obtained the consent of the user of the website in accordance with the applicable case law of the European Court of Justice in accordance with Art 6 Para 1 lit a GDPR. Only after this consent has been given will the cookie be set and the analysis activated.

      The company that operates the Google Analytics component is Google Ireland Limited (“Google”).

      Zolal uses the “_gat._anonymizeIp” suffix to carry out web analyses using Google Analytics. By using this suffix, the IP address of the data subject’s internet connection is truncated and anonymized by Google when our website is accessed from a member state of the European Union or from another country that is a signatory to the Agreement on the European Economic Area (EEA).

      The purpose of the Google Analytics component is to analyze visitor flows on our website. Google uses the data and information gained to, among other things, evaluate the usage of our website, to create online reports for us that show and compile the activities on our website and to provide further services in connection with the usage of our website.

      Google Analytics places a cookie on the data subject’s IT system. It has already been explained above what cookies are. Placing the cookie enables Google to analyze the usage of our website. Each time one of the individual pages of this website, which is operated by the data controller and on which a Google Analytics component has been integrated, is called up, the web browser on the data subject’s IT system is automatically prompted by the Google Analytics component to transmit data to Google for the purpose of online analysis.

      As already outlined above, the data subject can at all times use a corresponding setting on the web browser used to block the placement of cookies by our website and thus permanently object to the placement of cookies. Such a setting on the web browser used would also prevent Google from placing a cookie on the data subject’s IT system. In addition, a cookie that has already been placed by Google Analytics can be deleted at any time using the web browser or other software programs.

      Furthermore, the data subject has the option of objecting to the collection of data generated by Google Analytics in relation to usage of this website as well as to the processing of this data by Google and can prevent this. To do so, the data subject must download and install a browser add-on at This browser add-on informs Google Analytics via JavaScript that data and information on visits to websites may not be transmitted to Google Analytics. The installation of the browser add-on is interpreted by Google as an objection. If the data subject’s IT system is deleted, formatted or reinstalled at a later time, the data subject must re-install the browser add-on to deactivate Google Analytics. If the browser add-on is uninstalled or deactivated by the data subject or by another person in his area of control, there is an option to reinstall or reactivate the browser add-on.

      GDPR for Terms Page

      Information we collect automatically:

      We collect information about your use of our service, your interactions with us and our advertising, as well as information regarding your network, devices, and your computer or other devices you might use to access our service (like gaming systems, smart TVs, mobile devices, set-top boxes, and other streaming media devices). These include: your activity on the Televika service, such as title selections, shows you have watched, and search queries; your interactions with our emails and messages, and with our through push and online messaging channels; details of your interactions with our customer service, such as the date, time, and reason for contacting us, transcripts of any chat conversations, and if you call us, your phone number and call recordings; device IDs or other unique identifiers, including for your network devices, and devices that are Televika capable on your Wi-Fi network; resettable device identifiers (also known as advertising identifiers), such as those on mobile devices, tablets, and streaming media devices that include such identifiers. We may collect this information from other platforms (third parties) with whom we have a relationship (“Partners”). We are using these services as follows:

      Yandex Metrica

      We use Yandex.Metrica web analytics service provided by Yandex. Metrica uses «cookies», small text files placed on users’ computers to analyze user activity. Information collected by cookies does not reveal your identity, but it can help us to improve our website performance. Information about your use of this website collected by cookies will be transferred to Yandex and stored on Yandex’s server in the EU and the Russian Federation. Yandex will process this information to assess how you use the website, compile reports for us on our website operation, and provide other services. Yandex processes this information as specified in the Terms of Use of Yandex.Metrica Service. You can opt-out of using cookie files by choosing the corresponding settings in your browser. You can also use the tool However, it can affect some website functions. By using this website, you agree that Yandex can process your data in the above manner and for the above purposes.

      App Metrica

      We use the App Metrica application analytics service as a partner to analyze our users’ behavior. AppMetrica analyzes app usage data, including the device it is running on, the installation source, calculates conversion, collects statistics of your activity for product analytics, ad campaign analysis, and optimization, as well as for troubleshooting. Information collected in this way cannot identify you. Depersonalized information about your use of this app collected by AppMetrica tools will be transferred to Yandex and stored on Yandex’s server in the EU and the Russian Federation. Yandex will process this information to assess how you use the app, compile reports for us on our app operation, and provide other services. The procedures for collecting, storing, and processing data are described in detail in the Data Processing Agreement.


      We use Hotjar to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a devices IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf. For further details, please see the ‘about Hotjar’ section of Hotjar’s support site."


      We use MailerLite to manage our email marketing subscriber list and to send emails to our subscribers. MailerLite is a third-party provider, which may process your data using industry-standard technologies to help us monitor and improve our newsletter. MailerLite’s privacy policy is available at You can unsubscribe from our newsletter by clicking on the unsubscribe link provided at the end of each newsletter.


      We use Crisp to manage our customer support and direct chat with our users. Crisp is a third-party provider and is GDPR-compliant, which strictly enforces the regulation to protect the user data we store. The list of Crisp providers (ie. Data Processors) is available, and kept up to date, in their Data Processing Agreement (DPA). Crisp is a French Company. All Crisp data is held on servers hosted in the European Union. Their Messaging data is stored in The Netherlands and Plugin data is stored in Germany. Servers are hosted by DigitalOcean (with a subsidiary in the EU subject to EU law). Crisp does not share or resell, any kind of user data. The data is not used for advertising or analytics. Their business model is solely based on paid subscriptions (ie. the user is not the product). This service doesn't log user activity, except for system logs including IP, user agents, and time of connection. They are solely used for debugging and lawful purposes and retained a maximum of 1 year. This log retention policy is subject to the law of France (ie. if the judiciary system sends the service a search warrant, they have to respond and provide logs up to 1 year, that contain the looked-up information).

      Google Analytics

      We use the Google Analytics web analytics service provided by Google. This Third-party service uses «cookies», small text files placed on users’ computers to analyze user activity. Information collected by cookies does not reveal your identity, but it can help us to improve our website performance. Information about your use of this website collected by cookies will be transferred to Google and stored on its server. Google Analytics makes its efforts to meet the GDPR. It sets cookies on visitors’ devices to track their activities and generate reports. It tracks the website activity of the visitors, such as average time per session, web pages per session, and bounce rate, and also page views. It may be integrated with Google Ads, to track the users’ online campaigns and set goals for ad conversion. We can track the analytics data based on segments, such as age, gender, geolocation, device, etc. All of what cookies it uses are GDPR compliant.

      Last Updated: January 2022